Frequently asked questions
Is the payment initiation service (PIS) provided only to legal entities?
The PIS is provided and the contract is concluded with both legal entities and natural persons engaged in individual business activities.
What documents are required to conclude a PIS contract for a legal entity?
If the instalments are collected to an account with Contomobile UAB, the responsible employee will inform you about the list of the documents mandatory for opening the company account.
If the instalments are collected to accounts with other banks, you must submit an electronic certified excerpt of the legal entity from the Center of Registers, which is not older than 3 months.
In both cases, the head of the legal entity must download the Contomobile mobile app to their phone and register as a customer, i.e. to identify a natural person and open a natural person’s account. The instructions on how to register can be found here.
Why is personal identification needed? Will my data be secure?
How long does the contract concluding process take?
The conclusion of the contract usually is done within 1 working day, when the required documents are submitted.
What is the price of the payment initiation service?
How to terminate the contract? Are there any additional charges, fines, or penalties stipulated?
You have the right to terminate the contract by providing us with a written notice 30 (thirty) calendar days in advance. Additional charges do not apply.
How to change the payment collection account specified in the contract?
To change your payment collection account, you must submit a written request with a qualified signature.
From which banks can instalments be accepted?
How to settle for the payment initiation service?
In the beginning of each month, an invoice is sent containing the information regarding the payment of the services provided.
The order-related payment has been made, however, the funds have not yet been credited to the beneficiary’s account. Why?
In cases when the payer's and the beneficiary's accounts are with different banks, and the payer's bank does not make instant payments, and if the payment is initiated on non-working days or on working days after 4 p.m., the funds will be credited to the beneficiary's account only on the next working day.
Is API integration possible without a plugin?
What plugins do you support?
How does this payment method work? Where can I find out how the service operates?
The buyer, the customer of the e-shop, wishing to pay, is directed to the payment window, where he/she connects to his/her online banking system by entering the login details. Having checked the correctness of the information about the initiated payment, the buyer confirms it.
You can get a demo version of the service here.
In order to test how the plugin works, you can transfer the amount of € 0.01 from your account with any of the listed financial institutions to the test shop.
Does PIS support payments by a payment card?
So far, we are currently developing this service.
Why, after the order payment, the order status in the e-shop does not show that the order has been paid? How and when do the order statuses change in the e-shop?
If the buyer has made a payment via Conto QuickPay, firstly, the SIGNED status is shown in the e-shop, i.e. the transaction has been successfully completed and the money has been debited from the payer's account.
The subsequent changing of the status in the e-shop depends in which financial institution the instalments are collected:
- if they are collected in the account with Contomobile UAB, the first callback with the SIGNED status is sent, and as soon as the funds are credited to the beneficiary's account, the second callback with the CONFIRMED status is sent.
- if the instalments are collected in other banks, the second callback with the CONFIRMED status is not sent.
How to find out the e-commerce PHP?
This information is known to the developer of the e-shop. You should contact the e-shop developer or those who you rent the e-shop from.
What documents should be followed when performing integration of an e-shop?
For the integration to be successful, you must follow the general specification of the integration or of the specific plugin (depending on whether you will use the plugin for the integration). In addition, a contract ID and a secret key are generated taking effect immediately.
What file type is to be used for the secret key and how is it to be transferred?
Is it possible to test the operation of the service before installation in the production environment?
If the e-shop has a test environment, you can integrate with the Contomobile test environment, and test the integration. The access to the Contomobile test environment (Sandbox) can be obtained after signing of the contract on the provision of the payment initiation service.
Can the order number start with a letter?
The formation of the order number and the text of the payment details depends entirely on the collector of the instalments, i.e. the instalment collector itself creates the order number structure or payment details’ text.